Returns & Refund Policy
At Winnies Pendo Kidss Toys & Baby Shop, customer satisfaction is very important to us. We strive to provide quality products and a smooth shopping experience. Please read our Returns & Refund Policy below.
📦 Returns
We accept returns under the following conditions:
- The item must be unused, in its original condition, and in original packaging
- The return request must be made within 24 hours of delivery
-
Proof of purchase (receipt or order confirmation) is required
Items not eligible for return:
- Items that have been used, damaged, or altered after delivery
- Products returned without original packaging
- Hygiene-sensitive items (such as potties or feeding items) if used
❌ Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately upon delivery or within 24 hours.
📲 WhatsApp: 0705 275 441
Please share clear photos or videos to help us assess the issue quickly.
💰 Refunds
- Once the returned item is inspected and approved, a refund or replacement will be processed
- Refunds will be issued via the original payment method or as agreed with the customer
- Delivery charges are non-refundable, except where the error was on our side
🔁 Exchanges
We allow exchanges for:
- Wrong item delivered
- Product defects confirmed by our team
Exchanges are subject to product availability.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error
- Returned items should be sent back using a reliable courier or returned to the shop
📌 Important Notes
- We reserve the right to decline returns that do not meet the above conditions
- All returns and refunds are handled on a case-by-case basis to ensure fairness
📞 Need Help?
For returns, refunds, or exchanges, contact us via WhatsApp:
📲 0705 275 441
We're always happy to help.
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