Shipping & Delivery Policy

At Winnies Pendo Kidss Toys & Baby Shop, we aim to make delivery simple, fast, and reliable so you can enjoy a smooth shopping experience.

📦 Delivery Coverage

We offer nationwide delivery across Kenya. Customers can choose between:

  • Shop pickup
  • Delivery to their preferred location

💰 Delivery Charges

Delivery charges depend on the customer's location and the product ordered. The exact delivery cost will be communicated to you before dispatch.

📝 Delivery Information

For home or location delivery, customers are required to provide:

  • Full delivery location
  • Contact phone number

This helps us ensure timely and accurate delivery.

⏱ Delivery Timelines

Within Nairobi:

We do our best to offer same-day delivery for orders confirmed early.

Outside Nairobi:

Deliveries are made within 2–3 working days, depending on location.

📲 Order Tracking & Follow-Up

All order tracking and delivery follow-ups are done in real time via WhatsApp.

📞 WhatsApp: 0705 275 441

Our team will keep you updated from dispatch to delivery.

🚚 Our Commitment

We are committed to delivering your items safely, on time, and in good condition. In case of any delays, our team will communicate promptly.

👉 View our Returns & Refund Policy | Learn more About Us | Contact Us

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